Returns & Refunds – Umara

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We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Please note, due to hygiene reasons all piercing jewellery and earrings cannot be returned.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@weareumara.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at hello@weareumara.com.